Sonitrol’s Commitment to Service

Our confidence in our systems and the people behind them
is backed by a true Commitment to Service.

Sonitrol of Indianapolis will pay for the first $10,000.00 of any undetected loss in addition to any insurance you may have if a forced entry is undetected and the proper authority is not notified. This warranty is available for audio intrusion security systems only; ask your Security Consultant for details or refer to the Warranty Program for a full description.

Sonitrol of Indianapolis will give a full unconditional refund of your installation fee and remove our equipment from your premises if, for any reason, you are dissatisfied with your Sonitrol service at six months after installation.

If your system requires emergency service, Sonitrol guarantees the arrival of a service technician, on-site, within three (3) hours from the time of your emergency service request. Sonitrol of Indianapolis will pay you $100.00 if we do not respond within this time frame. If Sonitrol of Indianapolis is unable to repair the system, we will pay for on-site protection of your facility until the system is repaired provided that the problem is associated with Sonitrol equipment and is not caused by misuse or abuse of the system, fire, flood, or an Act of God beyond the control of Sonitrol of Indianapolis. This Service Guarantee is applicable to customers in Marion County and contiguous counties.

If you receive a fine for a false alarm that was dispatched in error by Sonitrol and caused solely by Sonitrol’s audio detection system, Sonitrol will pay the fine.


Except as stated in this Commitment, the term of the Customer Contract apply.